Shipping and returns

1.Where we deliver

We deliver to addresses in the United Kingdom only. We are not shipping internationally yet — if you are outside the UK and want a jar, email us and we will let you know when that changes.

2.What it costs

• Standard UK delivery — £2.15
• Free on orders over £29.99

Delivery is added at checkout, before you pay, so there is never a surprise at the end.

3.How long it takes

Orders are packed by hand. We aim to dispatch within one working day of your order — Monday to Friday, excluding bank holidays — and delivery then takes 2–3 working days.

These are estimates rather than guarantees. Deliveries are made by a third-party carrier, and busy periods or bad weather can add a day. If your order is going to be significantly late we will email you, and you can cancel for a full refund.

4.Keeping track of your order

You will get a confirmation email as soon as your order is placed, and another when it is on its way. Keep the order number from that first email — it is what we need for any question about your delivery.

If your order has not arrived within five working days of dispatch, email contactus@scentedshea.com with your order number and we will chase it.

5.If you change your mind

You have 14 days from the day your order arrives to tell us you want to return it, and another 14 days to get it back to us. You do not need to give a reason.

Jars must be unopened and unused, with the seal intact and the original packaging. Body butter is a cosmetic, so once a jar has been opened we cannot resell it and cannot accept it back for hygiene reasons. This does not affect your rights if the product is faulty — see section 8.

6.How to start a return

• Email contactus@scentedshea.com with your order number and which items you want to return.
• We will reply within two working days with the return address and instructions.
• Pack the jars in their original packaging, protected well enough to survive the journey, and send them back within 14 days of telling us.

Return postage is at your cost unless the item is faulty, damaged or not what you ordered. We recommend a tracked service — until the parcel reaches us it is your responsibility, and we cannot refund what does not arrive.

7.Refunds

Once your return arrives and we have checked it, we refund to the original payment method within 14 days — usually much sooner. You will get an email when the refund is sent; how quickly it appears is up to your bank, typically three to five working days.

We refund the price of the returned items plus the standard delivery you paid on the original order. If you return only part of an order, we refund the items rather than the delivery.

8.Damaged, faulty or wrong items

If your order arrives damaged, leaking or not what you ordered, email contactus@scentedshea.com within 14 days of delivery with your order number and a photograph of the item and the packaging.

We will replace it or refund you in full, including delivery both ways, and we will not ask you to pay return postage. Under the Consumer Rights Act 2015 this applies whether or not the jar has been opened, so please do not throw a faulty item away before contacting us.

9.Anything else

Email contactus@scentedshea.com — a person reads it. Our full terms and conditions and privacy policy sit alongside this page.